Anemory signs in with Google. We can't reset a Google password. Write from the same Google account you used in the app, and say whether the error appears before or after the Google screen.
FAQ
Most letters are one of these.
Draft answers from how Anemory works today. If yours is not here, write us.
Memories are local-first, then synced. Reminders need notification permission on the device. Classification can miss, recategorize in the app. If a saved note vanished after a reinstall, include the account email and roughly when you last saw it.
Free accounts currently keep 5 memories and 1 extra milestone. Paid plans are billed by the App Store or Google Play, not by this site. Restore purchases in the app. Deleting Anemory does not cancel a store subscription, cancel it in the store account.
No. Memory descriptions and milestone names are encrypted before server storage, and the field key is wrapped before it is stored in the database. Authorized backend services can use the key for sync, memory classification, and milestone reminders. This helps protect against a database-only dump, but it is not end-to-end encryption; see the Privacy Policy for details.
Deletion lives in Settings. It signs you out and waits 7 days; signing back in cancels the request. After that, vault records are purged. A receipt is kept for 90 days, then removed. Uninstalling the app does not delete server records. There is no separate web form that erases an account from this site.
There is not an in-app export or analytics opt-out. For a copy of what we hold, a request to restrict or delete analytics records, or a question about how vault fields are encrypted and when workers can decrypt them, write privacy@mail.anemory.com. We do not read notes to answer ordinary how-to questions.
Still stuck? Contact us. Step-by-step deletion is on Delete account. What we keep is in the Privacy Policy.